Change card or plan, or cancel your subscription

In the store's customer area, you manage your subscriptions yourself: change the card, switch plans, cancel or reactivate. Each store chooses which of these options it offers. If a button doesn't show, the store hasn't allowed that action in the customer area, and you sort it out by contacting the seller.

First, sign in to the customer area with the purchase e-mail.

See the subscriptionCopy Anchor Link

The home screen shows "Your subscriptions". Click "Manage" on the subscription you want to change. The page shows:

• the amount and how often you are charged;
• the next charge and the date the current period is paid until;
• the card used;
• the history of changes, such as renewals and plan changes.

Change the cardCopy Anchor Link

1. Click "Change card".
2. Choose one of your saved cards with "Use this card" or click "Add a new card" and fill in the details.
3. Check the notice that the next charges will be made on the chosen card and click "Confirm change".

The new card applies to the next charges. The card details are encrypted in your browser.

When the payment failedCopy Anchor Link

If the last charge didn't go through, the subscription shows "Payment failed" and the notice "Your last payment failed. Update your card to keep the subscription active.", with the date of the next attempt. Change the card, as the notice asks, to keep the subscription.

Switch plansCopy Anchor Link

The "Change plan" button shows on active or trial subscriptions, when the store has other plans of the same product in the same currency.

1. Click "Change plan" and choose the new plan.
2. Read the notice about the charge. Depending on the store, the change:
   • takes effect at the next renewal;
   • charges or credits the prorated price difference today; or
   • charges the full new plan today.
3. Click "Switch to" followed by the plan name.

CancelCopy Anchor Link

1. Click "Cancel subscription".
2. Choose when to cancel:
   • At the end of the current period: you keep access until the date shown and aren't charged again.
   • Immediately: the subscription ends right away.
3. If the store asks, tell them the reason. It is optional.
4. Click "Confirm cancellation". To change your mind, click "Keep subscription".

Canceling doesn't refund amounts already paid. To ask for a refund, contact the seller.

Undo the cancellationCopy Anchor Link

With the cancellation scheduled for the end of the period, the subscription shows the date it ends and the "Keep my subscription" button. Click it before that date and the subscription continues as usual.

Reactivate a canceled subscriptionCopy Anchor Link

A canceled or ended subscription shows the "Reactivate" button. When you reactivate, charges resume on the saved card, on the next billing date.

Your cardsCopy Anchor Link

Under "Cards", you see the cards saved for your subscriptions:

• Add card: saves a new card.
• Set as default: picks the default card.
• Remove: deletes a card. A card used by an active subscription can't be removed: change the subscription's card first.

If the store doesn't allow changing cards in the customer area, the page says so and shows the cards for viewing only.

Your ordersCopy Anchor Link

Under "Orders", you see your purchases and renewals, with date, amount and status, and the refunds you received.

When the button doesn't show or the action is refusedCopy Anchor Link

The message "This action is not available in the customer area. Contact the store's support." means the store doesn't allow this change here. Contact the seller: only the store can make the change for you.