Checkout languages and currencies

The checkout translates everything that comes from Vipter by itself: steps, fields, buttons, notices and error messages. What you write, such as the product name, the offer name and the descriptions, shows exactly as you entered it, in any language.

The 10 languagesCopy Anchor Link

The checkout, the thank-you page and the customer area speak the same languages. The code in the table is what goes in the link's ?lang= parameter.

How the language is pickedCopy Anchor Link

When the store sells to several countries, Vipter uses the first item on this list that it finds:

1. The link's language: the ?lang= parameter, such as https://pay.vipter.com/curso-fotografia?lang=en.
2. The buyer's earlier choice: the language they picked in the selector or got through a link with ?lang=. The browser remembers this choice for one year.
3. The browser's languages, in the order of preference the buyer set.
4. The language of the buyer's country, detected from their location. In countries with more than one language, the one most used in commerce applies: Canada in English, Switzerland in German and Belgium in French.
5. English, when nothing above gives one of the 10 languages.

The language selector is at the top of the checkout and the customer area. When the buyer switches, the page changes language right away and what they already typed stays filled in.

A store that sells to a single countryCopy Anchor Link

If Sell to has a single country, the checkout, the thank-you page and the customer area use that country's language and the selector disappears. A store that only sells to Brazil always shows in Portuguese, even to someone whose browser is in English.

Two exceptions:

• A link with ?lang= still opens in the requested language. Use this to send a link in another language to a specific buyer.
• If the country's language isn't one of the 10, the rule doesn't apply: the language follows the order in the previous section and the selector shows.

The list of countries is in General›Settings›General, in the Selling and shipping locations card. See Where you sell and ship.

The card fieldsCopy Anchor Link

Number, expiry date and CVV are in secure fields, loaded separately from the rest of the page. These fields only exist in Portuguese and English: they show in Portuguese when the checkout is in Portuguese and in English in all other languages. The name on card and the rest of the page follow the checkout's language.

E-mails to the buyerCopy Anchor Link

The e-mails the store sends, such as the order confirmation and the PIX code, go out in the language the buyer used for the purchase. You can edit each e-mail's text per language. See E-mails to buyers.

CurrenciesCopy Anchor Link

The checkout only shows prices in currencies that some active connection in the store can accept. An offer priced in reais and in dollars, in a store that only accepts reais, shows in reais only.

The checkout opens in this currency:

1. The link's currency (?currency=USD), if the offer has a price in it.
2. The store's currency, if the offer has a price in it.
3. The currency of the offer's default price.

With more than one currency available, the order summary shows the current currency and the link to switch. If the buyer switches currency on the payment step, the checkout goes back to the details step, with everything filled in, and they continue in the new currency.

The currency changes what the buyer can use:

• PIX (Brazil's instant payment) only shows in reais.
• Installments only show in reais. See Installments.

To sell in another currency, add the price to the offer. See Create an offer and Prices in several currencies.

TestCopy Anchor Link

1. Open an offer's link with ?lang=es and check that the checkout shows in Spanish.
2. Open the same link without the parameter in a private window. The checkout follows your browser's language.
3. If the offer has more than one currency, open the link with ?currency= and each one's code.

Common problemsCopy Anchor Link

• The language selector doesn't show

  The store sells to a single country. This is expected: the checkout stays in that country's language. For another language, use ?lang= in the link.

• The checkout opened in a language the buyer didn't expect

  The browser stored an earlier choice, made in the selector or through a link with ?lang=. The buyer picks the right language in the selector and the new choice takes effect.

• The offer has a price in dollars, but the checkout only shows reais

  No active connection in the store accepts dollars. Check your connections' currencies in Payments›Providers.

What to do nextCopy Anchor Link

• Build links with language and currency in Payment link and URL parameters.
• Put your brand on the checkout in Branding: logo, colors, titles and social preview.