Limits by plan
Price, order quota, overage, stores, team, connections and tracking for each Vipter plan, and what happens when a limit is reached.
The Vipter plan is a monthly fee in Brazilian reais with a quota of approved orders per month. Every plan has the same product: what changes is the quota, the team size and how many stores, connections and tracking accounts fit in it.
The plans
Prices as of September 2026. The plans screen always shows the current prices.
| Plan | Monthly fee | Approved orders per month | Extra order | Stores | Team seats | Active connections per store | Server-side tracking per store | Routing | SLA |
|---|---|---|---|---|---|---|---|---|---|
| Lite | R$ 4.99 | 25 | R$ 1.90 | 1 | 1 | 2 | 1 | Basic | No |
| Start | R$ 197.00 | 200 | R$ 1.20 | 1 | 3 | 2 | 2 | Basic | No |
| Grow | R$ 597.00 | 550 | R$ 1.00 | 1 | 6 | 4 | Unlimited | Basic | No |
| Pro | R$ 1,590.00 | 1,500 | R$ 0.90 | 3 | 20 | Unlimited | Unlimited | Advanced | No |
| Max | R$ 3,990.00 | 4,000 | R$ 0.80 | 10 | Unlimited | Unlimited | Unlimited | Advanced | 99.9% SLA + account manager |
- The plan belongs to the owner's account, not to a store. Stores and seats add up all of the account's stores. Connections and tracking count per store. The dashboard sums it up like this: Stores and seats count per account; acquirers and tracking count per store.
- Active connections are the provider accounts turned on in PaymentsProviders. Active test connections count too. Deactivated connections don't count.
- Server-side tracking counts the conversion accounts that send events from the server, with a token. A browser-only pixel doesn't count. See conversion tracking.
- Routing and SLA appear in the plan comparison. Today the dashboard doesn't block any payment flow option by plan.
- There is no trial period: the first month is charged when you sign up.
Where to see usage
Open Vipter plan in the menu under your photo. The page shows:
- Cycle quota: Approved orders, Orders above the quota and the Overage this cycle.
- Plan limits: Stores, Team seats, Payment connectors and Server-side tracking, each with its usage and limit.
- Overage charges and the Billing history.
The PaymentsProviders screen also shows connection usage: 2 of 4 active connections
What counts as an approved order
An order counts each time money comes in:
- A one-time sale.
- A subscription's first charge and each renewal.
- Each purchase accepted in a one-click upsell.
- Each subscription extra charge and each sale made from the dashboard.
- An order marked as Paid (outside the platform).
These don't count separately: the order bump, which goes into the same order, and the start of a trial period with no charge. Refunds and chargebacks don't give quota back. The demo store doesn't count.
Quota and overage
The quota cycle is the same as the monthly fee's. Past the quota, each order above it costs the plan's extra order price.
| When | What happens |
|---|---|
| 80% of the quota | The top of the dashboard shows You have used 20 of the 25 orders in this cycle. |
| Above the quota | The top of the dashboard shows 12 orders above the quota in this cycle. The overage is charged every 50 orders. The store keeps selling normally. |
| Every 50 orders above the quota | Vipter charges the overage orders to the plan's card. Each charge takes all the blocks of 50 already closed. The plan page shows 38 orders to the next overage charge. |
| End of the cycle | The remainder that didn't close a block of 50 is charged when the cycle closes. |
Lite example. With 148 approved orders in the cycle, 123 are above the quota of 25. On reaching 100 overage orders, Vipter charges orders 1 to 100: R$ 190.00. At the end of the cycle, it charges the remaining 23: R$ 43.70.
When a plan charge is declined
- Monthly fee declined: the store becomes Past due, with the There is a payment issue with your Vipter plan. Creating new items is paused until it is resolved. banner. The store keeps selling and the dashboard stops creating new items. The plan page shows Payment failed since 09/10/2026. Update your card to keep the project active.
- Overage charge declined: the same happens, and the plan page shows An overage charge has been refused since 09/10/2026. Update the card to keep selling. Vipter retries the charge, up to 5 attempts. If they all fail, the banner shows Selling is paused: an overage charge is open. Update the card to sell again. and the payment links stop selling. The dashboard stays open.
Once the account owes nothing, the store goes back to Active on its own. To change the plan's card, contact support: To change the card on file, contact support.
Without an active plan, for example after a cancellation, the store becomes Suspended. See store status.
What happens at each limit
| Limit | When it is checked | Message |
|---|---|---|
| Stores | When creating a project | Your plan covers 1 store(s). Upgrade to create another. |
| Team seats | When inviting someone | Your plan covers 3 seats in the account. Upgrade to invite more people. |
| Active connections | When creating a connection | Your plan allows 2 active connector(s). Upgrade to add more. |
| Active connections | When reactivating a deactivated connection | Your plan allows 2 active acquirers. Deactivate another before turning this one back on. |
| Server-side tracking | When connecting an account that sends from the server or turning on the token in an existing account | Your plan does not allow another account sending from the server. Upgrade to connect one more. |
| Smaller plan | When switching to a plan your current stores or seats don't fit in | What you use of stores does not fit this plan. Reduce it before changing. |
Nothing that already exists is turned off when you reach a limit. The limit only stops you from creating or reactivating one more item. To free up room, deactivate a connection, remove someone from the team or change plans in Vipter plan with Change plan.
Limits that don't depend on the plan
These apply to every plan:
| Item | Limit | Message |
|---|---|---|
| Order bumps per offer | 3 | An offer can have up to 3 order bumps. |
| Packs per offer | 20 | An offer can have up to 20 packs. |
| One-click upsell steps per offer | 4 | A funnel can have up to 4 steps. |
| Download links per product | 10 | Each product accepts up to 10 links. |
| Tracking accounts per platform | 50 | Account limit for this platform reached. |
What to do next
- See how to follow and change your plan in plans and limits, and the quota details in order quota and overage.
- Learn what to do when a plan charge fails in past-due payment and blocked sales.
- Change or cancel the plan in choose the plan and activate the account.
- Understand the banners at the top of the dashboard in order, subscription and project statuses.
Features by provider
Reference table with the payment methods, installments, countries, currencies, card brands, features, credentials and webhook of each provider Vipter connects to.
Frequently asked questions
Short answers to the most common questions about Vipter's plan, payments, checkout, sales, subscriptions and integrations, with a link to the full page.