Mark shipping and delivery

Vipter doesn't connect to carriers: your team ships the order. So the buyer knows the package has left and the reports know what is still to ship, someone on the team marks the shipment on the order page. Each order goes through three statuses: To ship, Shipped and Delivered.

How the status worksCopy Anchor Link

As soon as an order with delivery is paid, it starts as To ship. Orders that didn't ask for a delivery address have no shipping status.

The shipping status belongs to your team alone. A payment update from the provider doesn't change what you marked.

Step 1: find the orders to shipCopy Anchor Link

1. Open Sales›Transactions.
2. In the Shipping filter, pick To ship.

The filter only shows once the store has had an order with delivery. See Transactions: search and filter.

Step 2: mark as shippedCopy Anchor Link

1. Open the order. The shipping status is on the Delivery card, in the right column, with the address and the shipping method.
2. Click Mark as shipped.
3. Fill in the window:
   • Carrier: the carrier's name, up to 120 characters.
   • Tracking code: up to 120 characters.
   • Tracking link (optional): the page where the buyer follows the delivery. If you type the address without https://, Vipter adds it.
4. Click Confirm shipment.

All three fields are optional, but the e-mail to the buyer only carries what you fill in.

The e-mail to the buyerCopy Anchor Link

When you mark the order as shipped, the buyer gets the Order shipped e-mail, in their language, with the order number and date, the shipping date, the carrier, the tracking code and the delivery address. With a tracking link, the e-mail gets a button to the tracking page.

The e-mail only goes out if the store has an active e-mail provider and Order shipped is on. It comes on by default. To change the text or turn it off, see Transactional e-mails. Marking as delivered or going back to to-ship sends no e-mail.

Step 3: mark as deliveredCopy Anchor Link

When the package arrives, open the order, click Mark as delivered and confirm. The card now shows Delivered and the date under Delivered on. The carrier and tracking stay on the order.

Fix a shipmentCopy Anchor Link

Typed the wrong tracking code, or the package came back? Click Back to to-ship and confirm. The dashboard warns: Move this order back to "to ship"? The shipping date, carrier and tracking are cleared.

The order goes back to To ship. Then mark it as shipped again with the right details. Each new shipment sends another Order shipped e-mail to the buyer.

Common problemsCopy Anchor Link

• Carrier and tracking code take up to 120 characters.

  Shorten the carrier or the code. The link goes in its own field.

• The tracking link must be an http or https address.

  The tracking link must be a web address, such as https://tracking.example.com/BR123. Leave the field blank if you don't have one.

• This order does not accept that change.

  Someone else changed the status while the page was open, the order isn't paid, has no delivery, is a sample from the demo store or the project is suspended. Reload the page and check the status.

• Could not save. Try again.

  The status wasn't saved. Try again in a few seconds.

• The buyer didn't get the e-mail

  Check that the store has an e-mail provider, that Order shipped is on and that the order has the buyer's e-mail. The reason for each send shows in E-mail activity and blocked addresses.

• The shipping buttons don't show

  The order isn't paid, didn't ask for a delivery address, is a sample from the demo store or the project is suspended.

What to do nextCopy Anchor Link

• See how much shipping was charged, what is still to ship and how long the store takes to ship in Understand the reports. The Shipping and deliveries report uses the statuses marked here.
• See the rest of the order page in Order detail.