Contact the seller

The store you bought from uses Vipter to take payments. The store is the one that sells, delivers and supports the product. Vipter has no access to your product, your course or your delivery, and doesn't decide refunds.

What to sort out with the storeCopy Anchor Link

• Questions about the product or the content.
• Access to a course, member area or files.
• Delivery time and tracking.
• Refund, exchange or cancellation of a purchase.
• Invoice.
• Changing your account e-mail.
• Any subscription change the customer area doesn't allow.

Where to find the store's contactCopy Anchor Link

• On the purchase confirmation page: the sentence "Questions? Contact" and the store's support e-mail, below the order number.
• In the store's e-mails: in the footer, with the support e-mail. You can also reply to the e-mail itself. The store's logo or name at the top leads to its website, when the store provided one.
• In the customer area: in the footer, "Need help? Write to" and the store's e-mail.
• On the sales page where you found the product.

When you write, include the e-mail used for the purchase and the order number, which is on the confirmation page and in the confirmation e-mail.

If you can't find the contactCopy Anchor Link

Not every store fills in the support e-mail. Look for the contact on the sales page, on the store's social media or in the confirmation e-mail.

A charge you don't recognizeCopy Anchor Link

If a charge you don't recognize showed up on your card, first look in your e-mail for a purchase confirmation with the same amount and contact the store. If you don't find one, talk to the bank that issued the card.

What to do nextCopy Anchor Link

• Sign in to the customer portal to see your orders and subscriptions.
• Change card or plan, or cancel your subscription.