Extra charge on a subscription

An extra charge bills an amount you type, right now, on the card the subscriber saved. It is useful for additional usage, an agreed fee or a one-off service for someone who is already a subscriber. The next renewal date and the recurring amount don't change. The charge becomes an order linked to the subscription.

To sell a catalog offer on a customer's saved card, use New sale on the saved card.

The charge goes out through the same payment account that made the subscription's first charge. Subscriptions only exist on providers that store the card for future charges, such as Stripe, Pagar.me and Asaas. See Features by provider.

Step 1: open the extra chargeCopy Anchor Link

1. Open Sales›Subscriptions and click the subscription.
2. At the top of the page, click Charge extra amount….

Step 2: fill in and chargeCopy Anchor Link

1. Amount (BRL): the amount to charge, in the subscription's currency. A comma or a period works as the decimal separator. The formatted amount shows right below so you can check it.
2. Description: optional, up to 140 characters. It shows on the order and goes to the provider as the charge description.
3. Click Charge now. The button shows the amount that will be charged.

The charge is a single payment, with no installments.

Step 3: check the resultCopy Anchor Link

The dashboard shows one of these messages, with the View order button:

What gets recordedCopy Anchor Link

• A new order in Sales›Transactions, linked to the subscription, with the description you wrote.
• On the subscription's page, the order shows on the Orders card with type Extra charge and the description.
• The cycle does not change: the Next billing, the recurring amount and the cycle count stay the same.
• When approved, the charge notifies the integrations as a paid sale and, if the store sends e-mails, the subscriber gets the Order confirmed e-mail.
• Plan quota: each approved extra charge counts as one order in your Vipter plan's quota. See Order quota and overage.

Each click on Charge now is a new charge. Before charging the same amount again, check in Orders that the first one was not approved.

Common problemsCopy Anchor Link

• The Charge extra amount… button does not show

  The subscription is not Active, Trialing or Dunning, has no saved card, or the Vipter plan payment is past due. Bring the plan up to date in Vipter plan.

• This subscription has no saved payment instrument to charge.

  The subscription has no saved card that can be charged. Ask the subscriber to update the card through the customer portal.

• Enter an amount greater than zero.

  The amount is empty, zero or not a number.

• Creating new items is paused until the plan payment is resolved.

  Your Vipter plan payment is past due. Bring it up to date in Vipter plan.

• Extra charge declined: …

  The subscriber's bank declined it. Agree on another card with them through the customer portal and try again.

What to do nextCopy Anchor Link

• See how subscriptions work.
• To refund an extra charge, open its order. See Refund, capture and void.