Connect The Members

With The Members connected, every approved sale grants the buyer the products from The Members that you chose for that offer. Buyers who don't have an account yet are registered and get the access e-mail from The Members. When the purchase is refunded, charged back, or the subscription is cancelled or expires, the student's subscription to these products is deactivated, and their account stays there.

Before you start, read how member areas work.

Step 1: copy the platform tokenCopy Anchor Link

1. In The Members dashboard, open Plataforma›Configurações›Token (Platform › Settings › Token).
2. Copy the platform token.

Step 2: create the developer tokenCopy Anchor Link

The developer token is not in the dashboard. It is created only once through The Members API, as the "Criando usuário desenvolvedor" (Creating a developer user) page of the The Members documentation explains. In short:

1. A POST to https://api.themembers.com.br/api/register creates the developer user, with your data and your company's data: name, document, email, phone, corporation_name, corporation_cnpj, corporation_address, app_name and app_desc. Keep the id from the response.
2. A POST to https://api.themembers.com.br/api/generate-token, with user_id set to that id, returns the token. This is the developer token.

If you already have a developer token from another integration with The Members, you can use the same one. If in doubt, ask The Members support for help.

Step 3: connect in VipterCopy Anchor Link

1. In the Vipter dashboard, open General›Integrations›Member areas›The Members.
2. Under Connection, fill in the fields and leave Active — send access to this platform on.

3. Click Save and then Test connection. Vipter lists the platform's products with the two tokens.

Step 4: link each offer to its productsCopy Anchor Link

1. Under Access rules, pick the Offer.
2. Enter the Product IDs in The Members. To grant more than one, separate them with commas.
3. Click Add rule. Repeat for every offer that grants access.

For each offer, enter the product ID registered on the plan in The Members, the same one checkout integrations use. Separate several with commas. A refund or cancellation disables the student's subscription to those products.

Step 5: test with a purchaseCopy Anchor Link

Make a test purchase of an offer that has a rule, with an e-mail you can open.

The Members registers new students through a queue. The delivery shows as succeeded when the queue accepts the registration, and the student shows up on the platform shortly after.

How it works afterwardsCopy Anchor Link

• Approved sale, new student: Vipter registers the student with all the rule's products. The Members sends the access e-mail.
• Approved sale, existing student: Vipter reactivates the student's subscription to each product, or creates one when they don't have it yet. This way, someone who comes back after a cancellation reuses the same subscription.
• Refund, chargeback, subscription cancelled or expired: the student's subscription to these products is deactivated. Their registration is not deleted.
• Data sent: first name, last name, e-mail, CPF or CNPJ (Brazilian individual or company taxpayer ID) with punctuation, and phone, in the (11)99999-9999 format for Brazilian numbers.

Retries and resendCopy Anchor Link

If The Members does not answer or returns a temporary error, Vipter tries again on its own after 5 minutes, 30 minutes, 2 hours, 6 hours and 24 hours. A permanent rejection, such as a wrong token or a product that does not exist, is not retried. After you fix it, use Resend on the delivery's row. See retries and resend.

Common problemsCopy Anchor Link

• The platform rejected the credentials

  One of the tokens is wrong. The platform token is under Plataforma › Configurações › Token (Platform › Settings › Token). The developer token is the one returned by generate-token.

• The delivery failed on "product …"

  The product ID does not exist in The Members plan. Use the same ID that The Members checkout integrations use. Fix the rule and grant this buyer access directly in The Members: the resend repeats the old product.

• The delivery worked, but the student does not show up

  Registering new students goes through a queue at The Members. Wait a few minutes. If the student still does not show up, check with The Members support.

What to do nextCopy Anchor Link

• Understand how member areas work.
• To e-mail the student, connect an e-mail provider.