Connect Brevo

With Brevo connected, every Vipter sale event creates or updates the buyer's contact by e-mail and adds it to the lists you set: a PIX generated list, a customers list, one list per course. Brevo automations start when the contact joins a list.

Before you start, read how automations work.

Step 1: generate the API key and note the listsCopy Anchor Link

1. In Brevo, open the account menu and go to SMTP & API›API Keys.
2. Generate a key and copy it. It starts with xkeysib-.
3. Under Contacts›Lists, write down the ID of each list you will use. The ID is a number.

Step 2: connect in VipterCopy Anchor Link

1. In the Vipter dashboard, open General›Integrations›CRM and email marketing›Brevo.
2. Under Connection, fill in the numbered fields.

3. Under Lists per event, enter the list IDs for each event, separated by commas, such as 3 in PIX generated and 7, 8 in Order paid.
4. Under Events sent, uncheck what you don't want to send.
5. Leave Active — send events to this platform on, click Save and then Test connection.

The list fields only accept numbers separated by commas. A list name in place of the ID shows Invalid value for this platform..

Step 3: use lists per offer (optional)Copy Anchor Link

1. Under Lists per offer, pick the Offer.
2. Enter the List IDs, such as 12.
3. Click Add rule.

Optional: the contact also joins the offer's lists when the purchase is confirmed (order paid, subscription created or renewed). An abandoned cart for this offer doesn't join the offer's list, only the event's list. The rule also applies to the other offers of the same product.

What happens on each eventCopy Anchor Link

• Contact: created or updated by e-mail. The name goes into Brevo's default attributes in English, Portuguese and Spanish at the same time (FIRSTNAME and LASTNAME, NOME and SOBRENOME, NOMBRE and APELLIDOS), because these attributes' names depend on the account language. Brevo keeps only the ones that exist in your account.
• Phone: goes in the SMS attribute, with the country code. Brevo requires SMS to be unique and valid: if it rejects the number, the contact is saved without it.
• Lists: the event's lists and, on a confirmed purchase, the offer rule's lists.

Vipter never removes a contact from a list and never touches the blocklist: anyone blocked stays blocked.

Deliveries, retries and resendCopy Anchor Link

• sent: contact created or updated, in the event's lists.
• skipped: the sale has no e-mail (customer has no e-mail).
• failed: Brevo refused or did not answer. A refusal, such as a wrong key or a list that doesn't exist, is not retried. Temporary failures get automatic retries.

After you fix the cause, use Resend. See retries and resend.

Common problemsCopy Anchor Link

• The platform refused the credentials with code 401

  The key is wrong or was deleted in Brevo. Generate another one and save.

• The delivery failed with 400 mentioning the list

  One of the lists you entered doesn't exist in the account. Check the IDs in Contacts › Lists.

• The contact joined without a name

  The account has none of the name attributes. Create FIRSTNAME and LASTNAME (or NOME and SOBRENOME) in Brevo's contact attributes.

What to do nextCopy Anchor Link

• Understand values per event and offer rules.
• See the events sent and when each one goes out.